We have all heard how generative artificial intelligence (GenAI) is transforming payroll. Deep neural networks and large language models (LLMs) enable machines to learn information and generate human-like responses, automating frequently asked employee questions and enabling payroll professionals to take more strategic roles in their organizations.
But now, PayrollOrg is introducing its own GenAI assistant: Payden.
Launched in October, Payden is a “super librarian” capable of analyzing your questions, searching PayrollOrg’s website, and presenting answers in an easy-to-use conversational format. Payden engages in meaningful dialogue, highlighting valuable resources you might have missed and helping you explore more of what PayrollOrg offers.
“PayrollOrg is excited to introduce Payden as a powerful tool designed to enhance the customer experience for our members and customers,” said Marisa Huerta, Senior Manager of Customer Service and Chapter Relations for PayrollOrg. “With Payden, we’re taking customer support to the next level by providing instant, personalized assistance, anytime you need it.”
Personalized Learning Paths, Find Articles
Payden was “trained” on PayrollOrg’s website to be your handy expert in education, training, certification, certificate programs, publications, and resources. With comprehensive knowledge of PayrollOrg’s website content, Payden can easily find the information you need, answer routine inquiries, and provide support 24 hours a day, seven days a week.
Payden can personalize your PayrollOrg learning path. Once trained on all educational course offerings, Payden will guide you to the most relevant courses and materials based on your interests and professional goals. Payden will provide immediate assistance regarding questions about course details, prerequisites, or learning objectives. Payden will help you explore course topics, clarify complex concepts, and even suggest supplementary materials—all in a comfortable, conversational manner.
Your Conference Concierge
Soon, Payden will even become your “conference concierge,” enhancing your experience at PayrollOrg events like Payroll Congress and more. Payden will be able to provide instant answers to questions about event schedules, session locations, and speaker details. This personalized guidance will help you discover new opportunities and make the most of your time at PayrollOrg events.
Built With Robust Security
As we embrace these advancements, we know that ensuring robust security and privacy measures is essential. When implementing an AI tool, it is critical that it safeguards sensitive data and maintains compliance with privacy regulations. Payden’s robust security measures are designed to minimize risks by not collecting or storing any personal information by default.
“PayrollOrg is committed to our users’ right to privacy and Payden is no exception,” said Zack Wright, Senior Director of Technology and Innovation at PayrollOrg. “When you talk to it, it does not collect or store any personal information about you.”
With Payden, PayrollOrg members gain 24/7 access to a wealth of knowledge tailored to their needs. Payden will help you get the most out of your membership.
Sean Tait Bircher is Writer and Editor of Membership Publications for PayrollOrg.
