--- title: Find Out How to Enhance Your Payroll Help Desk Ticketing System description: "Join the APA for our upcoming #Paynews payroll chat on Thursday, July 11 at 3 p.m. EDT." image: https://www.americanpayroll.org/images/default-source/default-album/twitterchat.jpg?sfvrsn=ed931eb5_0 --- [![soc-fb](https://blogs.payroll.org/hubfs/ct-23-assets/footer-icon_fb.svg "soc-fb")](https://www.facebook.com/American-Payroll-Associations-Chapter-Relations-877434285724525/) [![soc-in](https://blogs.payroll.org/hubfs/ct-23-assets/footer-icon_li.svg "soc-in")](http://www.linkedin.com/groups?about=&gid=1051077&trk=anet_ug_grppro) [![soc-tw](https://blogs.payroll.org/hubfs/ct-23-assets/footer-icon_tw.svg "soc-tw")](https://twitter.com/APAChapters?lang=en) - [Home](https://blogs.payroll.org/chapter-leaders) - [About](https://blogs.payroll.org/about) - [Connect](https://blogs.payroll.org/connect) - [Resources](https://blogs.payroll.org/resources) ![23-PayNewsNow-Horiz-Logo](https://blogs.payroll.org/hs-fs/hubfs/23-PayNewsNow-Horiz-Logo.png?width=1300&name=23-PayNewsNow-Horiz-Logo.png "23-PayNewsNow-Horiz-Logo") [![26 PayrollOrg®RGB-NoTag long](https://blogs.payroll.org/hs-fs/hubfs/26%20PayrollOrg%C2%AERGB-NoTag%20long.jpg?width=1300&name=26%20PayrollOrg%C2%AERGB-NoTag%20long.jpg "26 PayrollOrg®RGB-NoTag long")](https://payroll.org/) Custom URL No Widget: By [Brandy Gaskins](https://blogs.payroll.org/pay-news-now/author/brandy-gaskins) on Jul 8, 2019 9:00:00 AM # Find Out How to Enhance Your Payroll Help Desk Ticketing System Join the APA for our [**upcoming #Paynews payroll chat**](http://twchat.com/hashtag/PayNews) on Thursday, July 11 at 3 p.m. EDT. We’ll be joined by experts from the Emerging Technologies subcommittee of the Strategic Leadership Task Force to discuss how you can strategically use a payroll help desk ticketing system! Members of the subcommittee will share insight into measuring the success of your help desk solution, the benefits of help desk automation, having a searchable knowledge base, and more! During the hour long chat they will discuss the following questions: Q1-Does your company have a payroll help desk? If yes, what software do you use for tracking issues? Q2-Do you think help desks only work in a shared services environment? Why or why not? Q3-How do you measure metrics of success or performance? Q4-Do you have an FAQ for employees to utilize prior to accessing the help desk through self-service capabilities? Why or why not? Q5-Is there any automation involved in your help desk ticketing system? If yes, for what? Q6-As part of the help desk procedures, is there a searchable knowledge base for the help desk agents to use to standardize responses? Q7-Do you require all help desk employees to answer all questions or to specialize in certain areas such as tax, garnishments, etc? Q8-Are there service level agreements defined for response times and satisfaction? Don’t miss your opportunity to chat directly with payroll experts and your peers about the benefits of a payroll help desk ticketing system. Be part of the conversation by joining our chatroom portal**[Twchat](http://twchat.com/hashtag/PayNews) **or participate through your Twitter account by following along with [**#Paynews**](https://twitter.com/search?f=tweets&vertical=default&q=%23paynews&src=typd) and including the hashtag in your tweets. ### Search ![payroll-logo-white](https://blogs.payroll.org/hs-fs/hubfs/payroll-logo-white.png?width=200&name=payroll-logo-white.png "payroll-logo-white") [Privacy Policy](http://www.americanpayroll.org/privacy/)     |     Acceptable Use ©[PayrollOrg](http://payroll.org) [![soc-fb](https://blogs.payroll.org/hubfs/ct-23-assets/footer-icon_fb.svg "soc-fb")](https://www.facebook.com/PayrollOrg) [![soc-in](https://blogs.payroll.org/hubfs/ct-23-assets/footer-icon_li.svg "soc-in")](https://www.linkedin.com/company/payroll-org/mycompany/) [![Twitter-X-White-Logo-PNG](https://blogs.payroll.org/hs-fs/hubfs/Twitter-X-White-Logo-PNG.png?width=20&height=19&name=Twitter-X-White-Logo-PNG.png)](https://twitter.com/PayNews)