Generative artificial intelligence (AI) can help us do great things, but with it come concerns about its impact on people. Creating human-centric workplace experiences with generative AI is possible, and it's already happening.

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Payroll Reporting, Processing Assistance

Generative AI is helping payroll practitioners answer common and important reporting questions.

"It's a system that can proactively flag and help resolve compliance challenges," said Amin Venjara, Chief Data Officer at ADP. "For example, let's say your company operates in South Carolina, but you just hired someone who lives in North Carolina. The system notices that you don't have a tax registration on file for North Carolina, so no tax ID. It alerts you to that fact and asks if you have the North Carolina registration already. If your answer is no, the system offers to help initiate the registration process.”

This example shows the value of not only having the data, but how pairing it with a human-like anticipated action and next steps helps improve efficiency and, in this case, compliance.

Generative AI can also help with payroll processing.

"This technology can process payrolls and identify any potential anomalies beforehand, helping you resolve them, ensure accuracy, and obtain valuable insights throughout the process," said Venjara.

 

Proactive Nudges

Proactively nudging practitioners and employees about tasks they need to perform, steps they should take, or information they need to review—a human-machine interplay being added to today's HR software—can help productivity flourish.

"We're exploring the aid of human-like nudges, as in receiving the right information or a push at the right time, based on what is typical or needed as a next step,” Venjara said. “The approach is called mixed initiative, where the human or computer can take the initiative, but they work together. In the end, that produces an easy, smart, and human experience."

 

The Future of Data, Generative AI at Work

HR companies, including ADP, are exploring how generative AI can improve the workdays of practitioners and employees. Because technology depends on data, working with an HR company with the most extensive workforce dataset is a safe bet.

"The depth and breadth of our data enable us to capture interactions, processes, and transactions," Venjara said. "In turn, that allows us to not only address specific issues for individuals but also connect our data with large language models. This approach helps us solve complex problems while improving productivity for our teams and our clients."

Get Our Guide: "Generative AI and The Future of Work."

Read the rest of this abridged article on SPARK, a blog designed for payroll and HR professionals by ADP®.

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Brett Daniel is the Content Marketing Manager for ADP.